Halloween 2023 Shipping Notice:
Dear online shoppers, brace yourselves for the gory details.
Picture this: our warehouse team, elbow-deep in last chance orders from our big announcement of the discontinuation of Chucky, Universal Monsters, and more. The team is working away as delayed preorder items crash the spooky scene arriving by the literal truckload.
Who knew pre-orders had a flair for dramatic entrances? These preorders are already showing up late after factory delays and longer than expected transit time and we don’t want those shoppers to wait a moment longer! What is the team to do?
We have temps, office staff and more join the team out on the floor making boxes and printing labels!
The saga continues with back-ordered favorites, requested from the factory well in advance not arriving in July as planned but showing up in October.
This leaves our warehouse team to bravely unload even more truckloads of inventory while packing up the last-chance order backlog and the new Halloween shopping frenzy.
Throughout this pumpkin-spiced journey, our customer support remains your guiding spirits, providing updates and answers as fast as they can type. But remember all the delays are causing more frights and that means a longer list of emails to respond to. Please be kind and know they are working as fast as they can and they will get to your email soon!
So, as you await your treasures, remember that the great shipping delay saga is here to keep us on our toes and while we are trying to bring some levity with this silly spooky inspired update we are absolutely not slacking off or ignoring you, and we have no intention of not fulfilling any order.
From the whole team, we want to extend our heartfelt apology for any inconvenience caused by the shipping delays. We are not taking this lightly and we are already making plans to ensure it doesn’t happen again. Your patience and support are truly appreciated, and we thank you for sticking with us through this haunted adventure. Thank you for your business and unwavering support. We wouldn’t be here without you and we are truly sorry for the growing pains.
So… here's to the twists, turns, and the late but joyous arrival of your long-awaited goodies! 📦🎃
Click Here to contact customer support for assistance with an order.
- ORDERS PLACED 10/4 AND AFTER WILL SHIP IN NOVEMBER.
- PREORDERS REQUIRE PROCESSING TIME AFTER ESTIMATED ARRIVAL DATE
- KEEP AN EYE OUT FOR AN AUTOMATED TRACKING EMAIL
- THANK YOU FOR YOUR PATIENCE